Find answers to some of the frequently asked questions about our services.
We currently accept PayPal and Bitcoins.
VPS will provision instantly and, it gets delivered to your email id.
The provisioning time for the dedicated server is 2 to 48 hours.
Yes, we do offer refunds. However, we reserve the final decision on all refunds, based on the situation and reason for the cancellation. The rule of thumb is that any delays that prevent you from using your server within the normal delivery time will be credited, or the payment renewal date will be adjusted. Only reported issues on which we have exhausted all attempts at resolution will be refunded in full. It is important to note that refund requests based on information that were included in the terms of service or clearly available on our website will always be refused.
All servers are unmanaged. We do not do any custom installations, or bug-fixing, but our support team will gladly advise you and make recommendations on any issue encountered in your installations. All network and hardware related issues, as well as billing, disputes, cancellation and reboot requests will however be handled promptly by our staff.
You may order additional IPs during the order process, however, this option only exists in certain locations. If the option is not present, simply make a request through our support system and our staff will assist you promptly.
We utilize KVM (Kernel-based Virtual Machine) on 100% of our infrastructure.
We do offer Plesk as a web hosting control panel.
We accept adult content as long as it remains legal. However, you should be aware of your server’s location’s laws if you plan on doing anything that can be considered as ‘gray-area’ hosting.
We never access our client’s data without their consent.
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